Cancellation and Payment Refund Policy

Thank you for choosing Phuket Journeys as your online travel agency. We value your trust and aim to provide you with the best service possible. To ensure a smooth and hassle-free experience, we have established the following cancellation and payment refund policy:

• Full payment shall be made 48 hours before the tour date and pick-up time. Failure to make the full payment within the specified timeframe may result in the cancellation of your booking.
• Payment can be made through these channels:
  -Payment Link (Accept Visa, Master Card, American Express, JCB)
  -Paypal
  -Cash
• Cancellations made earlier than 48 hours before the pick-up time will be eligible for a full refund. We understand that plans may change, and we are happy to accommodate your needs if you notify us in a timely manner.
• Cancellations made earlier than 24 hours before the pick-up time will be eligible for a 30% refund from the net price of the tour. This policy allows us to compensate for any arrangements made on your behalf.
• Cancellation made later than 24 hours before the pick-up time is not refundable. We apologize for any inconvenience caused, but our cancellation policies are designed to account for the commitments made by our service providers.
• In the event of a cancellation imposed by the service provider due to bad weather conditions, you will be entitled to a 100% refund. Your safety and well-being are our top priorities, and we understand that certain circumstances are beyond your control.
• Cancellation imposed by the traveler due to bad weather conditions is not possible; however, we are happy to reschedule your tour or excursion to another day. Please contact our customer support team, and they will assist you in making the necessary arrangements.
• Refunds will be provided through the same mode of payment used for the booking. Please allow a reasonable processing time for the refund to be reflected in your account.
• It is essential to receive confirmation from a Phuket Journeys representative through email for any tour or excursion booking. Bookings made without explicit confirmation are considered invalid and may not be honored.

We hope that this cancellation and payment refund policy provides you with clarity and transparency regarding our procedures. Should you have any further questions or require assistance, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your journey with Phuket Journeys is unforgettable.