{"id":21,"date":"2023-07-12T19:39:46","date_gmt":"2023-07-12T19:39:46","guid":{"rendered":"https:\/\/phuketjourneys.com\/?page_id=21"},"modified":"2023-09-22T13:29:09","modified_gmt":"2023-09-22T06:29:09","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/phuketjourneys.com\/en\/refund_returns\/","title":{"rendered":"Cancellation and Payment Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"21\" class=\"elementor elementor-21\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e0e69a8 elementor-section-boxed elementor-section-height-default elementor-section-height-default row-top\" data-id=\"5e0e69a8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-602aef5c\" data-id=\"602aef5c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c35c4bd elementor-widget elementor-widget-text-editor\" data-id=\"6c35c4bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: var(--tevily-body-color); font-family: var(--tevily-font-sans-serif); letter-spacing: -0.2px;\">Thank you for choosing Phuket Journeys as your online travel agency. We value your trust and aim to provide you with the best service possible. To ensure a smooth and hassle-free experience, we have established the following cancellation and payment refund policy:<\/span><\/p><ul><li>Full payment shall be made 48 hours before the tour date and pick-up time. Failure to make the full payment within the specified timeframe may result in the cancellation of your booking.<\/li><li>Payment can be made through these channels:<br \/>-Payment Link (<strong>Accept Visa, Master Card, American Express, JCB<\/strong>)<br \/>-Paypal<br \/>-Cash<\/li><li>Cancellations made earlier than 48 hours before the pick-up time will be eligible for a full refund. We understand that plans may change, and we are happy to accommodate your needs if you notify us in a timely manner.<\/li><li>Cancellations made earlier than 24 hours before the pick-up time will be eligible for a 30% refund from the net price of the tour. This policy allows us to compensate for any arrangements made on your behalf.<\/li><li>Cancellation made later than 24 hours before the pick-up time is not refundable. We apologize for any inconvenience caused, but our cancellation policies are designed to account for the commitments made by our service providers.<\/li><li>In the event of a cancellation imposed by the service provider due to bad weather conditions, you will be entitled to a 100% refund. Your safety and well-being are our top priorities, and we understand that certain circumstances are beyond your control.<\/li><li>Cancellation imposed by the traveler due to bad weather conditions is not possible; however, we are happy to reschedule your tour or excursion to another day. Please contact our customer support team, and they will assist you in making the necessary arrangements.<\/li><li>Refunds will be provided through the same mode of payment used for the booking. Please allow a reasonable processing time for the refund to be reflected in your account.<\/li><li>It is essential to receive confirmation from a Phuket Journeys representative through email for any tour or excursion booking. Bookings made without explicit confirmation are considered invalid and may not be honored.<\/li><\/ul><p>We hope that this cancellation and payment refund policy provides you with clarity and transparency regarding our procedures. Should you have any further questions or require assistance, please don&#8217;t hesitate to contact our customer support team. We are here to assist you and ensure your journey with Phuket Journeys is unforgettable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Thank you for choosing Phuket Journeys as your online travel agency. We value your trust and aim to provide you with the best service possible. To ensure a smooth and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-21","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/phuketjourneys.com\/en\/wp-json\/wp\/v2\/pages\/21","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phuketjourneys.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/phuketjourneys.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/phuketjourneys.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/phuketjourneys.com\/en\/wp-json\/wp\/v2\/comments?post=21"}],"version-history":[{"count":9,"href":"https:\/\/phuketjourneys.com\/en\/wp-json\/wp\/v2\/pages\/21\/revisions"}],"predecessor-version":[{"id":2269,"href":"https:\/\/phuketjourneys.com\/en\/wp-json\/wp\/v2\/pages\/21\/revisions\/2269"}],"wp:attachment":[{"href":"https:\/\/phuketjourneys.com\/en\/wp-json\/wp\/v2\/media?parent=21"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}